Your flexible online support system
Install OsTicket on Webfusion hosting to successfully manage client emails and offer the best support you possibly can. Customers put a real value on pre- and post-sales support and this is where you can't afford to fail. A reliable online support system is necessary no matter the size of your company. However, it's invaluable if you're running a large company because emails might get lost between departments which results in frustration on both sides and ultimately lost clients.
OsTicket is a flexible open source application available with our UK hosting plan that is very easy to install and use. You can use it to manage customer inquiries from beginning to end and offer solutions to the problems they encounter.
With OsTicket you can:
Keep track of client inquiries
Encourage clients throughout the UK and the world to get in touch with you via email or phone whenever they encounter a problem and need your help. All the messages you receive are archived so you can review them if necessary.
Set priority levels
The ticket is saved and assigned to a support agent that is now responsible to come up with a solution for the client. The tickets are organised according to the urgency and/or gravity of the issue.
Assure clients that their problem is being handled
Seconds after the client submits a ticket, he will receive an auto-response email from you informing him that his message has been received and that you will provide support as soon as possible.
The support agent contacts the clients with a solution to his issue and if the client is happy, the ticket is closed.
Buy our unlimited hosting package, install OsTicket and start providing your clients with the support they deserve.
- Unlimited web space Get unlimited storage space for your website files. Unlimited web space gives you total freedom to grow without limited capacity.
- Unlimited traffic Unlimited bandwidth removes all restrictions on site traffic, so there's no limit to the number of visitors from the UK or any other part of the world your site can receive.