What support options do I get with my VPS server?

This article applies to Webfusion VPS servers.


This article explains what support you receive with your Webfusion VPS server.


Support included with all Webfusion VPS servers:

  • 24 hour support, 7 days a week.
  • 99.9% network uptime promise
  • Cast iron service level agreement
  • Two UK IP addresses (Excluding Starter package)
  • No bandwidth limits

  • Unmanaged VPS servers - Root access and management

    Please Note: Our support does not cover updates to software that you choose to install.

    All our VPS servers provide you with full administrator access, thus allowing you to install the application you require. On the other hand, the extra flexibility means you would need to handle part of the maintenance of your server, such as updating and keeping secure all the software and application you choose to install.

    We manage for you:

  • Hardware replacement
  • Network connectivity
  • Base operating system

  • You would manage:

  • Operating system updates
  • Security patches and updates
  • User script errors
  • Customer data backups
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