Our web hosting is now cloud hosting

You can buy our hosting services online, or call our sales team on 0800 0317 800 and make your purchase on the phone. Either way, we'll get your hosting set up quickly. It usually takes less than an hour - although you might have to wait up to 48 hours for your domain name to start working properly.

We do not offer a transfer service to move your website to our hosting from another provider. However, there is lots of help available on our support site, so that's the best place to start if you need a hand.

Every website needs web hosting so that it can be accessed online. Sometimes a web designer will offer web hosting included in their service - if so, make sure you check the package they are using carefully, and make sure it is suitable for your needs.

However, it's more likely that your web designer will allow you to use whatever hosting you like. In that case, you can work with your web designer to ensure you get the best Webfusion hosting service for your business.

Yes. When you buy web hosting, we will ask whether you want to register a new domain name, or use one which you already own.

Windows and Linux are two different types of operating system. This is the core software that runs your web hosting service. Which you require will depend on what you've used to build your website. Some require tools which are specific to Windows hosting, others require Linux.

Most of our customers use Linux hosting, but to be sure which is right for you, check what technologies your website has been built with. If you've worked with a web designer or developer, they will be able to advise on what's right for you.

Although our hosting packages come with unlimited space & traffic, we do have a fair use policy so that your site doesn't unfairly affect the other shared hosting accounts on the same server. When this happens you can easily move to a VPS or dedicated server which are more suited for sites with higher traffic usage.

The operating system is the core software that runs on your web hosting service. Without it, you wouldn't be able to upload your website or do anything useful with it!

Most of our customers use Linux hosting, but to be sure which is right for you, check what technologies your website has been built with. If you've worked with a web designer or developer, they will be able to advise on what's right for you.

The web server is another important piece of software that runs on your web hosting. It enables people to access your website on the internet.

Yes. Although we take as many precautions as we can to keep your data safe, we do recommend you keep a backup of your site too. Backups don't just protect you against a failure of our systems (unlikely), but also against problems caused by any changes you make.

We go to great lengths to keep our web hosting secure from hackers, crashes, hardware failures and physical damage. All servers are located in our own highly secure, IBM-built data centre, which is located in the UK.

Access to servers is tightly controlled and limited to essential personnel (if you're not on the list, you don't get in). In normal operation, power is drawn from the power grid but we operate uninterruptible supplies and have on-site generators, in case the external supply fails.

We've put everything safe behind a secure firewall with multiple layers of protection. We also operate regular backups and store copies of the data off site.

We accept payment by Direct Debit, or credit or debit card.