Service Status

Here at Webfusion we know you're busy so always check here before contacting us if something is wrong with your services. Any system maintenance, updates or known issues are notified here so there is no need to write to us. Here you will find all updates about the low down on what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in, then select Ask A Question. Day or night, we're here to help – and you can see a complete history of all your previous messages.

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Current Trackers

Hosted Exchange Platform - Planned Maintenance

Created: 17 April 2014, 10:40
Last Updated: --

We wish to inform those customers on our Hosted Exchange platform of planned maintenance taking place as follows.

Start Sunday 20th April at 6pm ( GMT )

Finish Monday 21st April at 2am ( GMT )

During this maintenance window, customers may experience a small outage of up to 5 minutes. All Blackberry services, HMC 2007 Public folders, HMC SharePoint and the HMC Ensim control panel will be unavailable for up to 1 hour during the maintenance window.

No emails will be lost as a result of these works.

We wish to apologise for any inconvenience this may cause.

Heartbleed Bug

Created: 10 April 2014, 13:13
Last Updated: 17 April 2014, 10:28

All Webfusion and 123 reg infrastructure servers are patched and we are in the process of revoking and reissuing our own SSL certificates for the infrastructure servers.

All our Dedicated managed servers have now been patched with OpenSSL version 1.0.1g.

Windows IIS based dedicated servers, VPS and shared hosting accounts are not affected

The Heartbleed bug can affect the following distributions that we support:

* Ubuntu 12.04.4 LTS (OpenSSL 1.0.1-4ubuntu5.11)
* RedHat, CentOS 6.5 (OpenSSL 1.0.1e-15)

Non Windows VPS & Self managed Dedicated server customers should check if they are affected:

•   OpenSSL 1.0.1 through 1.0.1f (inclusive) are vulnerable
•   OpenSSL 1.0.1g is NOT vulnerable
•   OpenSSL 1.0.0 branch is NOT vulnerable
•   OpenSSL 0.9.8 branch is NOT vulnerable
•   OpenSSL 1.0.1e-16 in a patch from Redhat for CentOS and is not vulnerable.
•   If running a vulnerable OpenSSL version then the following applies.
•   Patch their servers.
•   Customers with own SSL certificates should consider requesting a revoke and reissue.

If you require specific instructions on how to apply the patch then our technical support team can provide you with this information.

Its strongly recommended to reboot after this patch, but if this is undesirable a restart of all services depending on openSSL should be fine:

* Web server (Apache or NGINX),
* Plesk /psa/ service: service psa restart
* Mail (IMAP/POP3/SMPT services like Qmail/CourierIMAP/Postfix/Sendmail),
* Databases (MySQL/PostgreSQL)
* Any other services which rely on SSL and authorization. If unsure
whether a service depends on SSL, we recommend restarting it.

If you require assistance with reissuing your SSL's then please contact a member off our technical support team.

Easter Break Customer Support Operating Hours

Created: 14 April 2014, 09:17
Last Updated: 17 April 2014, 08:54

Customers are advised of the following changes to our operating hours for the forthcoming Easter Holiday break.

The following teams will operate on the hours as shown below.

Sales , Customer Accounts, Credit Control and Customer Relations Teams – Closed 5.30pm Thursday 17th April and will re-open 9am Tuesday 22nd April.

Shared Hosting will offer limited ticket only support during this period with customers advised to submit their inquiry by logging into their on-line ticket support account at https://www.webfusion.co.uk/support/login.aspx

Support for Dedicated Server products will operate both 24/7 telephone and on line ticket facility as standard. VPS telephone and on line ticket support is provided between 09.00- 17.00 over the bank holiday period.

We wish to thank our customers for their understanding during this time.