This article explains what support you receive with your Webfusion VPS server.
Support included with all Webfusion VPS servers:
Support from 9a.m. and 7p.m., Monday to Friday (excluding public holidays).
99.9% network uptime promise
Cast iron service level agreement
Two UK IP addresses (Excluding Starter package)
No bandwidth limits
Unmanaged VPS servers - Root access and management
Please Note: Our support does not cover updates to software that you choose to install.
All our VPS servers provide you with full administrator access, thus allowing you to install the application you require. On the other hand, the extra flexibility means you would need to handle part of the maintenance of your server, such as updating and keeping secure all the software and application you choose to install.
We manage for you:
Hardware replacement
Network connectivity
Base operating system
You would manage:
Operating system updates
Security patches and updates
User script errors
Customer data backups