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Planned Maintenance - VPS
28 November 2014, 16:42
We wish to inform our Customers with Virtual Private Servers, that in an effort to improve System performance and reliability, we shall be carrying out maintenance on one of our host servers between the hours of 02.00- 03.00 AM on the 29th of November.
During this maintenance time, Customers VPS images, websites and email will be affected.
The VPSs that may be affected are listed bellow:
We would advise our customers to ensure that a full and recent backup of their Website and Data is made before this maintenance takes place. This is precautionary advice as it is unlikely that any data will be lost.
Any other information received from our System engineers in regards to the progress of this maintenance will be posted on this status page also.
13 August 2014, 16:16
13 August 2014, 16:17
In order to provide you the best possible support, we are transitioning from traditional telephone based support to online ticket based support for our Shared Web Hosting, Reseller Web Hosting and Hosted Exchange packages.
Ticket based support will be a far more efficient means of support for these services, as it allows both ourselves and our customers to be a lot more thorough and effective than traditional telephone support allows. It also ensures a faster response and resolution time.
As a result, our telephone support will be discontinued from Friday 22nd August.
To raise a support ticket, please follow the instructions here: http://www.webfusion.co.uk/support/answers/Account-and-Billing/how-do-i-use-webfusion-support-211/
If you have any questions please do not hesitate to get in contact with us at firstname.lastname@example.org