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13 August 2014, 16:16
13 August 2014, 16:17
In order to provide you the best possible support, we are transitioning from traditional telephone based support to online ticket based support for our Shared Web Hosting, Reseller Web Hosting and Hosted Exchange packages.
Ticket based support will be a far more efficient means of support for these services, as it allows both ourselves and our customers to be a lot more thorough and effective than traditional telephone support allows. It also ensures a faster response and resolution time.
As a result, our telephone support will be discontinued from Friday 22nd August.
To raise a support ticket, please follow the instructions here: http://www.webfusion.co.uk/support/answers/Account-and-Billing/how-do-i-use-webfusion-support-211/
If you have any questions please do not hesitate to get in contact with us at firstname.lastname@example.org
Vulnerability in SSL 3.0
16 October 2014, 15:45
Webfusion has taken appropriate measures to protect customers from SSL v3.0 (POODLE) vulnerability by disabling SSL v3.0 support on our own customer facing websites. This ensures that as a customer of Webfusion you can continue to access your control panel and services as normal.
All users of a web browser are advised to configure the web browser to disallow communications over SSL v3.0 to ensure protection when accessing all other HTTPS websites. The latest browser versions are planning to do this by default, so you should make sure to upgrade to the latest browser editions.