Service Status

Here at Webfusion we know you're busy so always check here before contacting us if something is wrong with your services. Any system maintenance, updates or known issues are notified here so there is no need to write to us. Here you will find all updates about the low down on what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in, then select Ask A Question. Day or night, we're here to help – and you can see a complete history of all your previous messages.

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Contacting Webfusion

Created: 13 August 2014, 16:16
Last Updated: 13 August 2014, 16:17

In order to provide you the best possible support, we are transitioning from traditional telephone based support to online ticket based support for our Shared Web Hosting, Reseller Web Hosting and Hosted Exchange packages.

Ticket based support will be a far more efficient means of support for these services, as it allows both ourselves and our customers to be a lot more thorough and effective than traditional telephone support allows. It also ensures a faster response and resolution time.

As a result, our telephone support will be discontinued from Friday 22nd August.

To raise a support ticket, please follow the instructions here: http://www.webfusion.co.uk/support/answers/Account-and-Billing/how-do-i-use-webfusion-support-211/

If you have any questions please do not hesitate to get in contact with us at queries@webfusion.co.uk

Vulnerability in SSL 3.0

Created: 16 October 2014, 15:45
Last Updated: --

Webfusion has taken appropriate measures to protect customers from SSL v3.0 (POODLE) vulnerability by disabling SSL v3.0 support on our own customer facing websites. This ensures that as a customer of Webfusion you can continue to access your control panel and services as normal.

All users of a web browser are advised to configure the web browser to disallow communications over SSL v3.0 to ensure protection when accessing all other HTTPS websites. The latest browser versions are planning to do this by default, so you should make sure to upgrade to the latest browser editions.