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13 August 2014, 16:16
13 August 2014, 16:17
In order to provide you the best possible support, we are transitioning from traditional telephone based support to online ticket based support for our Shared Web Hosting, Reseller Web Hosting and Hosted Exchange packages.
Ticket based support will be a far more efficient means of support for these services, as it allows both ourselves and our customers to be a lot more thorough and effective than traditional telephone support allows. It also ensures a faster response and resolution time.
As a result, our telephone support will be discontinued from Friday 22nd August.
To raise a support ticket, please follow the instructions here: http://www.webfusion.co.uk/support/answers/Account-and-Billing/how-do-i-use-webfusion-support-211/
If you have any questions please do not hesitate to get in contact with us at firstname.lastname@example.org