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All service that Webfusion offer is defined in a Service Level Agreement or SLA, but what exactly does this mean?
A Service Level Agreement is a formal contract that defines the level of service that you will receive from your provider. It defines the levels of service you will receive and includes the performance levels you should expect from your service provider. The SLA details every level of service you should expect to receive. Your provider is bound to this agreement and must perform within these defined service levels at all times.
With managed hosting we produce a custom SLA agreement that is in line with your requirements so you can achieve the level of service that you need from your hosting solution. The SLA is defined by the level of service you choose and the service you expect to receive.