Webfusion.co.uk Testimonials | Customer testimonials for Webfusion

The customer is always right

We have millions of customers worldwide. But that's just a statistic. What really matters is what our customers say about us? That way we (and you - as a prospective customer) can appraise ourselves fairly and accurately. And it seems like our first class customer service is just the ticket!

David Henderson

IT Manager
www.costcutter.com

As an online retailer we need a server that can handle a lot of pressure with ease. Webfusion's Fusion Professional Linux server package gave us the kind of big bandwidth, flexibility and economy we were looking for. I'm very impressed by the product, service levels and all-round support that Webfusion has provided us with.

Carol Blackford-Mills

Manager
www.mrswebsolutions.com

Carol Blackford-Mills of MRS Web Solutions Ltd has headed the Hampshire-based web design and system development company since their formation in 1999 and with a portfolio of clients from small businesses up to market-leading brand names, knows a thing or two about hosting. As one of Webfusion's longest standing Managed Hosting clients she explains why it's her solution of choice:

"We have a number of large accounts and most of these need very resilient servers with strong reliability. We know Webfusion can provide that but also that they can service that sort of requirement too. We need to be able to say to our own customers that we have full faith in the servers we are hosting their services on and with Webfusion we know we can say that with confidence.

There will always be the odd problem, but what has been so fantastic about the managed hosting solution with Webfusion is that should anything ever go wrong at any time of day I have a number to call and they will keep me updated. That communication helps build the trust and, if it is an issue that I need to let my customers know about, I can do so with some sense of certainty that things are being actioned to rectify the problem and the reassurance is supportive."

The hands-on guidance approach that leaves customers free to take care of their business while Webfusion deals with the hosting issue, is the biggest selling point for Carol.

"I like the way I am generally looked after. The services we need are not covered under standard packages but where possible Webfusion will always do their best to accommodate. This support and service is invaluable to us as we are committed to our own clients to provide them with a service they expect."

The Team

InfoBelfast
www.infobelfast.co.uk

We have infobelfast.co.uk hosted currently with you as a VPS and we are more than happy with your service. Webfusion was always helpful if there was any problem came up, no faults no interruptions in the service. Overall, we are happy keep up the good work.

Mr R. Taylor

Chief Software Architect
www.isarc.com

Webfusion has been providing excellent, no-frills dedicated servers for our business and our customers for the past 4 years. The technical support and attention to detail is outstanding, with an allocated account manager who answers all billing and technical queries. I cannot recommend Webfusion highly enough, they are by far the best dedicated hosting company operating in the UK.

Agnieszka Major

Owner
www.nlpgate.co.uk

I have got your email address from one of your guys who last week helped me so much and was so patient with me. I would like to compliment him about job he's done. He helped me to sort my problem out and explained me well everything I asked about. I wish every customer service would be that polite and helpful.

Stan Parkar

HP Xerox Account EMEA
www.hp.com

Having worked with Webfusion for a number of years now. We have only gained respect and knowledge from them. They are constantly moving with the times and taking us with them. You can only admire that.

Simon Millais

CEO
IT Jobs Online Limited

We are a growing internet business and know how important it is to not only find a great value hosting solution, but a company that can provide a superior level of support as well. Webfusion have been our hosting company for over 6 years and have always been there when we needed them. Recently, due to increased demand for our services, we asked Webfusion to upgrade our dedicated server and do the migration for us. I was delighted with the dedication and ability of their support staff, particularly Leon Teale who really went the extra mile for us and proved their 24/7.365 pledge isn't just for show.

Steve Hey

Manager
www.imagecreation.co.uk

As a reseller with a diverse client base and a reputation to uphold, we need to know that the products we are providing to third parties are the very best. Our association with Webfusion awards us that peace of mind - and a great deal of flexibility and support. We recommend Webfusion wholeheartedly. They are market leaders.

Dean Woodhouse

Manager
www.urbanchickens.co.uk

We were looking for cost effective, reliable hosting for our business website and email. Webfusion provided us with a Virtual Private Server that's been more than equal to our requirements. I would recommend Webfusion without hesitation.

Joao Faria

Owner of site
www.andremoves.com

Good service, great product - I'd recommend Webfusion to anyone. I needed business email that I could rely on 24/7 in the office and on the move. What I got was Webfusion Hosted Exchange, which is basically an office and a PA rolled into one. It doesn't go wrong or let me down, and I'm loving the zero spam. 10 out of 10.

Kevin Bednar

Owner

Webfusion provided us with a seriously cost-effective and very stable Virtual Private Server that has more than met our hosting needs. I'm very pleased, and would recommend Webfusion to anyone. Frankly, they're in a class of their own.

Peter Jones

Manager
www.onlyrooms.com

Great service, product and support. So far so very good indeed.

Bernard Fisher

Web Solutions NI Ltd
www.web-solutions-ni.com

I would like to express my high level of satisfaction with the customer support service, in particular the Webfusion engineers.

They are very personable, helpful and extremely knowledgeable when I have had occasion to speak with them on the telephone regarding my support calls. Webfusion answers all my queries promptly and respectfully and is always prepared to go the extra mile in ensuring that my support calls are handled professionally and expertly.

This evening was yet another example of his support and dedication in that they managed to go through and resolve a number of calls I had reported on the helpdesk previously. This is me passing on my thanks to them for their dedication and support.

Kamran A. Beg

Chairman
kamranabegevents.com

We are a global marriage bureau and our web site has been hosted reliably and robustly by Webfusion since our inception in 2003.

Webfusion have a truly client-led work ethos and their executives have delivered state-of-the art and timely advice, which has helped our ability to service our members.

Webfusion provides pre-eminent customer service and I would recommend them to any progressive companies seeking a robust, reliable and state-of-the-art hosting solution.

Webfusion executives work tirelessly to meet the needs of their clients and the technical support that Kamran A. Beg Events has received from Webfusion over the years is outstanding.

We have always been met with consummate professionalism and a willingness on the part of Webfusion to resolve the matter at hand with immediacy in line with our needs as a client. We are very thankful to Webfusion for their continued support to our global operations.

Robert Styles

Achondroplasia UK
achondroplasia.co.uk

Thank you Webfusion for your continued support of our website.

Over many years, donated domain space has helped many families with information relating to Achondroplasia and the feedback I receive is that the website is a very good source of information and support.

Again, a big thank you and your help is very much appreciated.

Chris Ezekiel

Managing Director
creativevirtual.com

Working with Webfusion has been a great experience for me - and continues to be so.

They take care of all our server needs, so that I don't need to worry about anything. I really value companies that take the time out to help their customers - especially when reliant on their support.

Customising our hosting package to suit our business needs is what we have chosen and it's the best solution for our business.

Webfusion can take care of all the technical issues while we take care of our business, this helps to move us forward in business.

Nicola Bowden

Arts & Leisure Manager
The Mick Jagger Centre

I have been a customer of Webfusion for several years and have always been satisfied with their customer service. I recently decided to upgrade to a new package so contacted them. The whole experience really re-iterated how very efficient they are and I was simply overwhelmed with the service provided.

Webfusion's customer service are very knowledgeable, helpful and friendly team who are ready to work for you, the customer, immediately.

Thank you Webfusion for making the change easy.

Jim

Effectiveness Development
www.jimsmarketingblog.com

My problem was nothing to do with Webfusion, they did give me my first opportunity to see how they responded when there was a serious problem. Since moving my sites to Webfusion last year, I have enjoyed 100% up-time. That kind of 100% reliability is extremely important for me. I want my site to be here, for you, when YOU need it. I want it to respond quickly and for you to have faith in it. Webfusion's response to my phone call (around 20 seconds) and their eagerness to take ownership of the problem, justified my faith in them completely. It has made me an even more passionate advocate of their dedicated hosting services. Is their service cheap? No, there are cheaper providers. Is it value for money?
ABSOLUTELY!

Alex Murphy-Hume

Owner
alexmh.co.uk

Having purchased a VPS via your website. Within 30mins I had a phone call from a gentleman just wanting to finalise some details with my VPS and 20mins after that call i got the email with all the instructions on how to access my VPS server.Firstly I want to thank Webfusion for their quick support and customer service, they are polite and very helpful. Also the fact that i am aware that most departments are closed over the weekend added to my surprise that my server and account was set up so very quickly.Thank you for any help you can offer me.

Jake Cleveland

Managing Director of Web Archetype Ltd
www.webarchetype.com

The guys at WebFusion always go out of their way to help with all situations related to hosting. I currently have a VPS package with them, and will be upgrading to a Dedicated server as my site portfolio expands. They value for money is amazing and I still wonder how they manage to do it! My main reason for using WebFusion is for their OUTSTANDING customer service - I have called with a few queries over the last few months, and the guys on the other end of the phone (UK Based!) not only helped, but also taught me how to deal with the issues in the future.I really cannot recommend WebFusion more, and continue to recommend them to all friends/family/colleagues in need of quality web hosting services.Since becoming a web developer, I have been with about 6 different web hosts. WebFusion is by far the best hosting provider I have ever come across and is leagues ahead of the other 5!!

Richie Hawkins

Manager
www.operationemotion.org.uk

Webfusion's Fusion Starter Linux product provided us with an extremely cost effective - and very comprehensive - way of creating an online presence. The product was simple to buy and set up, and now it just gets on with it. Excellent.

Damien Davenport

Owner of site
www.detoxretox.co.uk

I chose Webfusion Hosted Exchange Small Business because it seems like a lot of product for a pretty small outlay. I've been using the solution for more than a year now, and frankly . . . it's a no brainer. Ultra reliable fixed or mobile email; excellent connectivity; zero maintenance; my schedules and meetings at a glance . . . Nice!

Chris Williams

Owner of site
http://www.cocoon.uk.com

I needed a platform that would enable me to organise professional emails, meetings, and schedules easily, enabling me to focus on running my business. Webfusion introduced me to their Hosted Exchange product. Now I'm not just spam and virus free, I've got Microsoft Outlook, too. I'm impressed. 100% recommended.

Chris Maas

IT Manager
www.itsnewmedia.com

First class. Our Webfusion server package has provided us with more than ample bandwidth and great flexibility for almost 3 years. The backup and support is spot on.

Ken Johnson

Managing Director

It doesn't surprise me that Webfusion is as successful as it is. I can't fault the company for all round cost effectiveness, product quality and service. Full marks.

Peter

IT Manager
www.itsnewmedia.com and www.ryanair.com

Very good. We look after the Ryan Air website, and it is an integral part of our customer facing/marketing operations. Webfusion has provided us with the high levels of support and server product quality that have enabled us to rely on and make the most of our web presence. I can recommend Webfusion without reservation.

Mike Cann

Owner of site
http://mikecann.co.uk

For a while I have been hosting my sites elsewhere, and things had been going okay. They were however very basic VPS that simply gave you root access and then you are expected to know what to do next. I spent a long time setting it up in the beginning following various tutorials, unfortunately I don't think I'm ever going to have the time to learn enough to maintain everything now that I have more than 7 domains of my own and am hosting two by other people.

So I recently started looking for a better solution. That's when my partner in crime recommended that I check out Webfusion. I did and was mightily impressed. For a very similar price to my old provider I get a much bigger box with much more features, and of course the awesome Plesk 9.0 admin tool.

So the last few days I have been moving over, it's gone pretty smooth.

John Carroll

www.poojinky.com

This email is to say I really appreciate the effort that your team has put in for me. I was having difficulty configuring my VPS and the technical guys did a great job. I'd like to say good work on picking the team and also a thank you to all the technical guys working on my wordpress issues - they sorted it :) !!! A great level of support from the beginning gives me a real sense of stability however my businesss / ideas grow.

Thank you.

Phil Parkin

Managing Director
www.JessicaEnnis.net - the official website.

As a very satisfied customer, I can happily state that Webfusion are a pleasure to work with. For us their flexible service was invaluable - especially when we needed to change our bandwidth.

We are now loving the 25,000 unique visitors per day! Thanks.

James Nieswand

Managing Director
illyriad.com

I'm absolutely delighted by the service I've received from Webfusion, and my account managers have been excellent in helping out with any questions / comments etc that I've had. Find a very, very good hosting company.

I know that sounds like blowing somebody's trumpet but Webfusion have been absolutely brilliant. I've come across a couple of developers who try to run a server at home, but they spend more hours getting to grips with the hardware and technology than their games.

There is no substitute for getting yourself a solution that is well serviced, well hosted and reasonably priced so you can concentrate on developing. At the end of the day your customer won't really care who you host with, just as long as it is up to the job and reliable.

The Webfusion Dedicated server is perfect for our needs. Originally, we were looking at a much lower-spec server but when we were stress-testing things we realised the potential of the Dedicated server meant we could up the gaming world size to 100,000 simultaneous users per server - four times what we were looking at - making everybody happier.